Card activation
Overseas card usage
  • Your ATM, debit and credit card(s) sent to you will be blocked for your added security. You will need to activate your card online or via SMS before use.

      Please note the following important information:
    • Your mobile phone number is required to enable and disable overseas ATM cash withdrawal.
    • A One-Time Password (OTP) will be sent to your mobile phone and this OTP is to be used for card activation.
    • To update your mobile number, go to "Update Profile Details” by logging in to Online Banking or Standard Chartered Mobile.
    • Principal cardholders will need to activate for their supplementary cards (if any).
    ONLINE ACTIVATION
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    You may login to Online Banking or Standard Chartered Mobile to activate your card and set PIN

    Step 1: Login to Online Banking or SC Mobile
    Step 2: Go to “Help & Services”
    Step 3: Select “Credit Card Activation & PIN Set” or "Debit/ATM Card Activation & PIN Set"
    Step 4: Follow the on-screen instructions
    Step 5: Upon completion, your card will be activated immediately and PIN set

    For more information on Online Banking, click here.

    For more information on Standard Chartered Mobile, click here.


    Alternatively, click on the button below to activate your card online.

    Card activation

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    SMS ACTIVATION
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    Credit card:
    SMS ACT Name on Card last four digits of your card to 75722
    For example: ACT M H Tan 5432
    SMS to +65 9617 6495 if you are overseas or using an international phone number

    ATM/Debit card:
    SMS ACT last four digits of your card number to 75722 For example: ACT 5432
    SMS to +65 9617 6495 if you are overseas or using an international phone number

    Click here for our Frequently Asked Questions.
    For more details, click here to visit the ABS (The Association of Banks in Singapore) website.

  • For your security, the Bank disables the overseas card usage function for all new, existing, replacement and renewed ATM, credit and debit cards by default and the following functions may be affected:

    • Overseas ATM cash withdrawal
    • Overseas credit/debit card magnetic stripe transactions

      Please take note of the following:
    • Exceptions include if you had previously enabled the overseas ATM cash withdrawal function on your card (this also applies to overseas card usage on renewed/replacement cards with same card number) and if you were notified that your existing card(s) will remain enabled for overseas usage
    • EMV chip transactions are excluded from the overseas card usage function. This means that your card can still be used overseas at EMV chip-enabled POS terminals and/or ATMs despite the overseas card usage function being disabled.

    *Note: “POS” stands for Point-of-Sale and “EMV” stands for Europay, Mastercard and Visa.

     

    ENABLE/DISABLE OVERSEAS CARD USAGE ONLINE
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    Click on the button below to activate your card online
    (This has to be done after your card is activated)
    Overseas card usage
    You may also enable or disable this function via SC Mobile, our mobile banking app – available for free on the Apple App Store™ or the Android App on Google Play.

    App Store is a trademark of Apple Inc. registered in the US and other countries. Android is a trademark of Google Inc.

    ENABLE/DISABLE OVERSEAS CARD USAGE VIA SMS
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    ATM/Debit:
    SMS AOT last four digits of your card number to 75722
    For example: AOT 5432
    SMS to +65 9617 6495 if you are overseas or using an international phone number

    Credit card:
    SMS AOT Name on Card last four digits of your card number to 75722
    For example: AOT M H Tan 5432

    To disable, send an SMS following the same steps as above and replace keyword with DOT.

      Please Note:
    • SMS to +65 9617 6495 if you are overseas or using an international phone number
    • You will be informed via SMS once the card(s) have been successfully enabled
    • Overseas usage enabled via SMS will be valid for 12 months from date of activation
    • Replace AOT with AOTP if you want to enable overseas usage perpetually
    • You can set an expiry date if you enable it via our website

    Click here for our Frequently Asked Questions.
    For more details, click here to visit the ABS (The Association of Banks in Singapore) website.

    The risk of unauthorised transactions being effected on your debit and credit cards is higher when you activate your cards for overseas use. This is because the data encoded on the cards' magnetic stripe may be easily read and replicated. Sign up for SMS alerts for your card transactions to safeguard against this risk. Report any unauthorised transactions immediately by calling our 24-hour Phone Banking team at 1800 747 7000.

     
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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

Disclaimer

Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.

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